Posts Tagged ‘personalized loyalty pricing’

Let’s be Honest about Points Programs and Personalization

by Marco Benvenuti, Co-Founder, Chief Analytics & Product Officer |

The other night I checked into a hotel that I’ve stayed in at least a hundred times. At the front desk I handed over my driver’s license and credit card and — without being offered any upgrade options — I was assigned an average room and headed toward the elevators.

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Duetto’s Most Popular Revenue Strategy Blogs of 2016

by Jason Q. Freed, Managing Editor |

As we’ve written before, we think the hotel industry is in the midst of a major evolution in the way it uses technology to market rooms, acquire customers and ensure guest satisfaction. As the battle for bookings between brands and OTAs continues, distribution at the end of 2017 should look radically different than it does today. We predict a much more customer-centric focus, including major steps toward the ability to personalize offers and experiences to each and every guest.

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Duetto’s Most Popular Videos of 2016

by Mark Brandau, Director of Content |

Duetto’s gallery of educational content grew by more than 80 videos in 2016, showcasing the company’s thought leadership in hotel Revenue Strategy, knowledge of industry trends, and tips for getting the most out of revenue management platforms and practices. But mostly, viewers couldn’t get enough of puppets pushing buttons.

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2017 Technology Trends that Will Change Hotels

by Joanna DeChellis, Contributing Editor |

The growing influence and accessibility of new and innovative technology solutions are changing the way hotels do business. With myriad applications available to them, owners are thinking differently about the tools they need to be successful.

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Why Hotel Loyalty Won’t Shed the Spotlight in 2017

by Mark Brandau, Director of Content |

It certainly feels like 2016 has been the year of the loyalty program — which could also make it the year of direct bookings, of online travel agency innovation or of hotels preparing for a downturn in the industry cycle. But hotel loyalty will stay top of mind in 2017 and beyond.

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