Posts Tagged ‘hotel loyalty’

Independent Hotels Charge into Asia, Play Major Factor in Supply Growth

by Vera Lye, Contributing Editor, APAC |

Asia’s intra-regional travel is booming, and tourist arrival numbers are in the pink of health. It is not surprising, therefore, that the demand and supply of hotel rooms in the region are also increasing.

Read More

7 Facts About Hotel Technology Spending in 2017

by Jason Q. Freed, Managing Editor |

In the era of OTA booking dominance and increasing competition from the likes of Airbnb, boosting hotel loyalty has never been more critical. Airbnb has doubled the amount of lodging supply in many markets, a fact that can no longer be denied. And while OTAs remain great partners in driving incremental demand, both these outfits threaten to siphon loyal guests away from hotels.

Read More

There’s a Spotlight Shining on Hotel Tech Inefficiencies

by Marco Benvenuti, Chief Marketing and Strategy Officer and Co-Founder |

We’ve all had this experience before, right? You’ve waited in line to check in to your hotel after a long flight, you finally get to the front desk, and the clerk is typing away, searching for your name, and after a few minutes she says, “Hmm, are you sure you reserved this hotel?”

Read More

Duetto’s Most Popular Revenue Strategy Blogs of 2016

by Jason Q. Freed, Managing Editor |

As we’ve written before, we think the hotel industry is in the midst of a major evolution in the way it uses technology to market rooms, acquire customers and ensure guest satisfaction. As the battle for bookings between brands and OTAs continues, distribution at the end of 2017 should look radically different than it does today. We predict a much more customer-centric focus, including major steps toward the ability to personalize offers and experiences to each and every guest.

Read More