Posts Tagged ‘big data’

Should Casinos Bet on OTA Demand?

by Jason Q. Freed, Managing Editor |

Traditional hoteliers have been debating the costs versus the benefits of third-party hotel room distribution for nearly two decades now. Since 2001, hoteliers have relied on online travel agencies like Expedia, Booking.com and Travelocity to reach more potential travelers than they can on their own. And they’re often outspoken about the cost of using such channels.

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Regardless of OTA Monopoly Argument, Hotels Should Refine Pricing Strategies

by Patrick Bosworth, co-founder and CEO |

The American Hotel & Lodging Association’s new lobbying and PR campaign against the online travel agencies is another front in the group’s ongoing advocacy, but it likely won’t shift hotel distribution dramatically on its own. Properties should not wait for OTA commissions to improve; they should continue to control what’s in their power, namely pricing rooms for maximum profit.

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Hotel Brand Companies Face Threats From OTAs, Consumer Preferences

by Ed Watkins, Contributing Editor |

Seven trending hotel news stories that will impact your hotel Revenue Strategy.

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It’s Time For a New Customer Relationship Strategy

by Jason Q. Freed, Managing Editor |

As innovation happens faster across all industries, businesses are often left chasing trends and lagging behind their customers’ needs. With all the data available on consumers today — and the enormous number of digital touch points to reach them — many suggest it’s time for a societal shift in the way businesses connect with their consumers.

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Wynn Confirms Casinos’ Increased Focus on Non-Gaming Revenue

by Jason Q. Freed, Managing Editor |

According to casino mogul Steve Wynn, none of the casino resorts he has owned and/or operated — Mirage, Golden Nugget, Bellagio, Encore, to name a few — have ever done as much in gaming revenue as they have from amenities off the casino floor.

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