A Trusted Partner

Our goal isn’t customer support — it’s customer success. From onboarding to ongoing success, our team of revenue strategy experts’ only mission is to help you elevate your revenue strategy and reach your true profit potential.

Profit From Day One

A smooth deployment is the first step to prosperity. The Customer Success Team activates integrations with compatible systems, extracts and validates historical data, customizes segmentation, sets up recurring reports and provides comprehensive training to your team. We handle the heavy lifting so you don’t have to.

Meet Our Experts

  • Julie Beas

    Julie Beas

    Vice President of Deployment

    Her job: Julie manages the team responsible for all new implementations. She brings together customer success and development teams with integration partners to ensure the customer is up and profiting as quickly as possible.

    Revenue Strategy Experience: 20 years

    Of note: Julie spent 19 years in various roles at Caesars, most recently as executive director of revenue management, enterprise analytics. She led the development and execution of all pricing strategies for Caesars’ 35-plus properties.

  • Augustin Cacot

    Augustin Cacot

    Director of Customer Success, EMEA

    His job: Augustin leads customer success out of the London office and is passionate about proving the power of pricing with technology.

    Revenue Strategy Experience: 8 years

    Of note: Augustin was Cluster Director of Revenue for Concorde Hotels and Resorts (Starwood Capital) in Paris. He also held revenue management positions with Principal Hayley Hotels and The Set Hotels.

  • Nathan Crisp

    Nathan Crisp

    Vice President, Managed Services and Customer Success, Americas

    His job: Nathan leads Customer Success in the Americas with a focus on helping partner hotels optimize their use of Duetto's GameChanger and ScoreBoard Revenue Strategy applications. For hotels looking for additional RM support, Nathan oversees Duetto's hotel Managed Services program, a virtual RM platform that provides ground-level daily pricing and yielding and full top-line strategy.

    Revenue Strategy Experience: 18 years

    Of note: Crisp has had campaigns with many hotel companies, including Hilton, Interstate Hotels & Resorts, IHG, Wyndham and Preferred Hotel Group. Most recently, he spent five years developing and executing Revenue Strategy for Trump Hotels, including revenue management, loyalty and distribution.

  • Gayle Ehrean

    Gayle Ehrean

    Senior Director of Customer Success

    Her job: Gayle leads customer success on the hotel side and loves sharing her revenue strategy passion and experience with customers. She also works closely with the development team to enhance the app to best serve customers.

    Revenue Strategy Experience: 16 years

    Of note: Gayle has senior level revenue management experience with Marriott and Kimpton and property-level positions with Joie de Vivre Hotels, Tarsadia Hotels and Interstate Hotels & Resorts.

  • Philip Niemann

    Philip Niemann

    Director of Customer Success, APAC

    His job: Philip leads customer success in Asia Pacific out of the Singapore office and thrives on helping partner hotels drive bottom-line growth.

    Revenue Strategy Experience: 8 years

    Of note: Philip has corporate revenue management experience with Starwood and IHG and has held property-level positions with luxury hotels in Australia, Bangkok and Singapore.

  • Nevin Reed

    Nevin Reed

    VP Managed Services & Customer Success, Casino

    His job: Nevin directs global hotel gaming accounts and works closely with many casinos on revenue strategies and player segmentation/worth.

    Revenue Strategy Experience: 12 years

    Of note: Nevin was director of revenue management at Caesars and oversaw properties with more than 8,000 hotel rooms total. Prior to that, he held the same post at Atlantis Resort and Casino.

  • Liberty Wright

    Liberty Wright

    Director of Customer Success

    Her job: Liberty ensures the customer success team has the systems, processes and documentation it needs to best serve customers. She is passionate about bringing something new to the revenue strategy space.

    Revenue Strategy Experience: 15 years

    Of note: Liberty started in Revenue Management for Continental Airlines (now United) and later specialized in revenue management with Caesars and Sabre Hospitality.

Leverage Our Experience

Once live, our experts provide continuous updates on new features and functionality. They go beyond troubleshooting and teach revenue strategy best practices. We can also provide additional training and certification, consulting services and partial- to full-managed services on an outsourced basis.

Drive Your Top Line Higher with Managed Services

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“If somebody can come up with more unique things that could be industry-changing or set new trends in the industry, it will be with a company like Duetto.” Learn how the iconic Hotel del Coronado achieved one of its best years in its storied history, using GameChanger to overhaul its segmentation strategy and leverage Open Pricing.

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