Content by Marco Benvenuti, Co-Founder, Chief Analytics & Product Officer

Marco Benvenuti, Co-Founder, Chief Analytics & Product Officer

As co-founder and chief analytics and product officer for Duetto, Marco guides product vision, direction and implementation. Prior to Duetto, he was Executive Director at Wynn and Encore resorts in Las Vegas, where he founded and managed the Enterprise Strategy Group. Marco was also recently named the Entrepreneur in Residence at Cornell University’s School of Hospitality Administration, and can be seen speaking or lecturing at industry events and hotel schools worldwide.

Let’s be Honest about Points Programs and Personalization

by Marco Benvenuti, Co-Founder, Chief Analytics & Product Officer |

The other night I checked into a hotel that I’ve stayed in at least a hundred times. At the front desk I handed over my driver’s license and credit card and — without being offered any upgrade options — I was assigned an average room and headed toward the elevators.

Read More

There’s a Spotlight Shining on Hotel Tech Inefficiencies

by Marco Benvenuti, Co-Founder, Chief Analytics & Product Officer |

We’ve all had this experience before, right? You’ve waited in line to check in to your hotel after a long flight, you finally get to the front desk, and the clerk is typing away, searching for your name, and after a few minutes she says, “Hmm, are you sure you reserved this hotel?”

Read More

Creating a Culture That Thrives Off Being Different

by Marco Benvenuti, Co-Founder, Chief Analytics & Product Officer |

Depending on when the clock officially started, Duetto will turn 5 years old sometime in the first quarter of next year. It’s both shocking and humbling to look back at how far we’ve come since the beginning, when it was just us three founding partners with a goal of helping hotels become more profitable.

Read More