Content by

Joyce Galvao, Senior Customer Success Manager

Joyce Galvao is a London-based Senior Customer Success Manager for Duetto's Europe, Middle East and Africa region. Prior to joining Duetto, she held senior revenue management roles with COMO Hotels and Resorts and The Savoy Group.

Do Loyalty Bookings Have to Come Direct?

by Joyce Galvao, Senior Customer Success Manager |

Every time my car insurance renewal comes in, I shop around and, normally, I end up changing providers. Why? Because I get a better deal elsewhere. The same is true for my home insurance and travel insurance. And every time I inform my current provider that I am leaving they are nonplussed. There is no big fight to retain my business. I am not loyal to them, but likewise they are not loyal to me.

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Pricing it Right: How Hotel Revenue Managers Get Ahead in Uncertain Times

by Joyce Galvao, Senior Customer Success Manager |

Predicting hotel demand — whether for tonight, 30 days, 60 days or even 90 days out — has never been an exact science. In today’s unpredictable times it’s at best a guesstimate. Therefore, expecting revenue managers to compile accurate forecasts 12 months in advance, and then meet their milestones as the year rolls out, has long been something of a “Mission Impossible.”

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